The Answering Machine Service (AMS) provides the facility for storing and retrieving the voice messages for Answering Machine Service Customers each of whom is provided with a VOICE MAIL BOX (having a number same as his/her telephone number). However a casual caller (Who does not own a mailbox) can also call up a Answering Machine Subscriber and leave message for him.

How does Answering Machine System work?

The caller’s voice messages are stored as digital information within a computer, then changed back to voice and delivered to the recipient as and when he wants to access it.

What do you require?

1. A telephone number to access Answering Machine by dialing 17060. The telephone instrument should be with tone dialing (DTMF type) i.e. it should have ‘*’ and ‘#’ buttons.

2. Call forwarding facility (In Case of No Reply) on your telephone. This facility is available in all new technology exchanges like OCB-283, 5ESS, AXE-10, EWSD etc.

Your first Step into Answering Machine:
When you access your Mailbox for the first time by dialing 17060, a user tutorial is automatically activated. This tutorial will guide you to setup your mailbox by prompting you to do the following three acts.

Setup your Pass-code.
Record your Greeting for your callers.
Record your Name.

Pass-code (Password):
You will always be prompted for your password before accessing your Mailbox. During the tutorial, you will be prompted to set a pass-code. This is a secret 4 to 10 digit number to ensure that no one else uses your mailbox. Choose some number that is easy for you to remember but hard for someone else to guess. If you do not wish to have pass-code press four times Zero i.e. 0000.

Greeting:
Next, you will be asked to record a greeting for your callers when they call your mailbox. Be sure to say your name and ask your callers to leave a brief message with their name and telephone number. (E.g., “This is Rajesh, I’m unable to speak to you at present, please leave your name, phone number and brief message after the beep”.).

IMP. Note:

	You can record the greeting in your own language and not necessarily in English.
	The caller will hear this greeting when he is unable to contact you directly.

Name:
Finally, you will be asked to record your name so that the system can call you by your name when you access your mailbox (e.g. “Hello Rajesh”).
SECOND STEP:

ACTIVATION PROCEDURE FOR FORWARDING A CALL TO ANSWERING MACHINE SYSTEM?
Telephone numbers from OCB-283, 5-ESS, AXE-10 & EWSD Exchanges only.
Conditional Call Forwarding to Answering Machine Service:
In case of NO REPLY condition:
To activate, dial 122217060.
To de-activate, dial 1223.
In case of BUSY condition :
To activate ,dial 122017060.
To deactivate,dial 1221.

Note : Call will be forwarded to the AMS only after the 10 rings (No Reply).

THIRD STEP :
HOW TO ACCESS YOUR MAILBOX FOR RETRIEVAL OF MESSAGES.
The access to your mailbox depends on whether you are calling from a telephone assigned with your mailbox or another telephone.

1. From your own mailbox phone

	Dial 17060.
	The system will then greet you by your name and ask you to enter your password.
	Enter your pass-code.

2. From any other telephone
a. from phone without a mailbox:

	Dial 17060
	The system will then prompt you to enter a mailbox number.
	Enter your mailbox number followed immediately by * to indicate that the owner wishes to access the mailbox.
	The system will then greet you by your name and ask you to enter your pass-code.
	Enter your pass-code.

b. From the Phone with a mailbox (but other than owned):

• Dial 17060 (wait until Answering Machine responds).

• Then press * to indicate the person wishes to access the mailbox other than that assigned to the phone.

• Answering Machine will then ask you to enter a Mailbox Number.

• Enter your Mailbox Number followed immediately by * to indicate that the owner wishes to access the mailbox.

• The system will then greet you by your name and ask you to enter your pass-code.

• Enter your pass-code.
  If you want to deposit a message in any other mailbox directly then follow one of the following two procedures as the case may be.

1. From a phone having a mailbox:

	Dial 17060 (wait till the Answering Machine responds).
	Then press *

Answering Machine will ask you to enter a mailbox number.

Enter a mail box number for which you have to deposit the message.

2. From a phone without a mail box:

	Dial 17060
	The system then prompts to enter a mail box number
	Enter a mailbox number for which you have to deposit the message.

General Information:
Main menu:
This is the starting point for all answering machine functions. When you access your mailbox, the system will first tell you how many messages you have, you will then be prompted to press:

	7 to play your message.
	8 to change user options.
	9 to exit the system.

PLAYING THE MESSAGE:
The Answering machine service has two sections: un-played and saved. The un-played section is for new message and the saved section is for messages, which you have already played and kept for future review. Within each section, the messages are kept in the order in which they are received. The message marked as urgent will automatically be played first.

If you have accidentally discarded a message, you can immediately retrieve it by immediately pressing *.

AFTER LISTENING TO A MESSAGE:
Once you have played your message, you can press:

	7 to play the message again.
	5 to keep the message for future review.
	3 to discard the message.

Advantages of Answering Machine Services:

	Always available through your personal mailbox.
	Retrieve messages from any where at any time.
	Speed up your communication.
	Improves the team working.
	Reduces the interruptions and improves time management.
	Reduces paper work.
	Personal Identification Number to ensure confidentiality.

Important Notes:

1. If you accidentally DISCARD a message you can retrieve it by immediately pressing* otherwise your message will be lost.

2. After recording your name, greetings and your message you can press # to indicate to the system it is done so that you do not have to wait for the time out.

3. Answering Machine will automatically delete un-played or kept messages which are more than 2 days old.

4. This facility is also available for busy subscriber as well but at present it is being given in No Reply case only.

5. Maximum Number of messages that can be stored in a mailbox is 5.

6. The maximum length of a message is One Minute Only.

7.  No new message will be stored if the mailbox is full. So it is advisable to check your mailbox regularly.

If you need any assistance please contact Helpdesk No.1800 110936 .
Or SDE (VMS) on Phone No. 23717421.