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Free phone service

This service is commonly known as toll free service and provides an ideal opportunity for business promotion.

By subscribing to this service Business, Commerce, Industry and Trade can advertise and sell their products and services on telephone - telemarketing is the fastest means of improving revenues. Those who subscribe to this service are called FPH subscribers and are allotted FPH numbers. One FPH number can have multiple telephone numbers with hunting facility. The service can be provided on existing telephone connections.

Features and Facilities

Reverse charging : The service provides for called party charging (reverse charging) i.e. caller can call the FPH number free of charge.

Call Forwarding : The service has the facility of re-routing of incoming calls to an alternate number if FPH subscriber's line is busy or there is no answer.

Time dependent routing : The service also provides time dependent routing which enables the FPH subscriber with one FPH number to have several telephone installations in the network and specify flexible routing or different call treatments depending upon time, day, date and holiday.

Origin dependent routing : It also provides location dependent routing whereby FPH subscribers can have several installations (or several directory numbers) and can specify flexible routing depending upon the area of origination of incoming calls.

Originating call screening : The facility is available nationwide where IN C-DoT is available. In case the subscriber wishes to have calls from other stations to Delhi or vice-versa, the subscriber has to pay STD charges for such calls. This facility can be provided on a written request from the subscriber.

How to subscribe

You can apply on the prescribed application form (available free of cost or Download ) along with the Required Registration   amount  of Rs 3000/- (Non refundable ) as per applicable tariff in the form of DD/Pay order in favour of MTNL, New Delhi to CO(BC-I) at Customer Service Center , Ground floor, Khurshid Lal Bhawan, Gate No. 3, Janpath, New Delhi 110050. The balance amount equal to Security Deposit (Refundable Interest free)& 3 Months advance rental (adjustable) to be paid after registration. For further details contact to C.O. (BC-I) on Tel. 011-23320247.


How to access

Any user in the telephone network can access the Free Phone Service by dialing access code 180011 followed by the four digit FPH subscriber number. The call will automatically be routed by the Intelligent Network to the desired telephone number. All the charges will be levied on the FPH Service number.

Whom to contact

Please feel free to contact 1800 111111 (Nationwide Toll free) or 1504 /22221504. For any technical information contact 1800111198 (Nationwide Toll Free).
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