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Requirements at the your end

MTNL Landline connection. In case, customer is not having MTNL landline than he has to apply for MTNL landline first &  MTNL broadband connection will be provided .

Customer Premises Equipment (CPE) Requirements: 

  • CPE (ADSL Modem/Router) recommended for a single PC which requires a USB port in your PC. 
  • CPE (ADSL Router) recommended for multiple user on LAN setup which requires a Ethernet port (RJ 45) in your LAN Hub/Switch/PC. 
  • Operating System:- Windows 98 & above and Operating System drivers  
  • PC hardware recommended: RAM (128 MB & above), HDD (Min Free Disk Space 500 MB), USB port for ADSL Modem/Router or LAN card for ADSL Router and CD ROM drive. 
  • In case the PC does not have requisite port, the port is to be got installed by customer at his own cost from PC vendor/ supplier. 
  • If Customer wishes to use his own CPE: Compatible CPEs may be ascertained from  MTNL Call   Centre “1500/22221500” or you can visit MTNL web site

MTNL shall not be responsible for any complications arising from non compatibility of the CPE Software &Hardware procured from market. Any parallel wiring other than one telephone in the Broadband/ADSL line would lead to reduced download speed & frequent disconnection.  

Important communication

  • Username / Login ID  

    MTNL will activate the Broadband Service using Customer’s MTNL Telephone Number digits as Username/Login ID. For example for Broadband Services on Telephone No 22221504, user will be allocated Username/Login ID as 22221504 .

  • Password 

    The Password given by MTNL would be used for the first time login and thereafter Customer needs to change & customize his Password. 

  • E-mail IDs
    1.For Free E-mail IDs as per Broadband Plan Opted/additional E-Mail IDs as per the requirement stated in Subscription Form, customer can visit the MTNL Web site to create his/her Mail boxes or contact Broadband/ADSL Internet Services Help Desk No 1504/22221504 or, Toll free No is 1600-111-172 or mail us at:

    2.E-mail IDs can be a combination of alphabets & numeric but not starting with a numeric, it MUST NOT include any special character/ symbol either.

  • LAN infrastructure (Cabling & Ports) up-gradation, reconfiguration 
    would be the customers  responsibility.

  • IP addresses allocated to customer by MTNL are non-portable & 
    shall continue to remain the exclusive property of MTNL.

  Availability & Feasibility of Service:

     (i) Availability of service subject to subscriber location and technical feasibility. 
 Download Speed is dependent on telephone line length – Broadband connection will    be   made for the plans 512 kbps and above subject to feasibility
. In case higher speed is not possible due to distance / line condition than speed achievable and correct plan will be configured & customer will be intimated by mail/ phone from DSL helpdesk. 
(iii)  MTNL telephone line will be used for providing Broadband High Speed Internet service. Shifting and safe custody is possible only along with existing telephone line. Shifting of Broadband facility from one telephone to another is not possible.  

List of ADSL2+ CPE Compatible Vendors

S.No Name of the company
1. D Link 502 T
2. Comtrend CT-564
3. Westell A -90-630199-07
4. Zyxel Prestige 660 H -61
5. Erricsson HM410
6. Xavi(7722+)
7. Surecom EP-4704SX

Ordering Information and Queries for Surecom E P-4704SX:

Ace Microelectronics Pvt. Ltd,
B 120 Kalkaji,
Mr. Uday/ Ms. Mercy: 011-26214304, 011-26227054 09350230905
9. M/s Sterlite(model no SAM 100)

MTNL Broadband /ADSL Internet Services Helpdesk

For any Help/ Assistance related to Broadband/ADSL Service after activation please contact:-
MTNL Broadband /ADSL Internet Services Helpdesk No 1504/22221504 or, Toll free No is 1600-111-172       
 or, mail us at:   
For more details log on to:  
Broadband Internet Service Tariff plans starts with download speed of 256 kbps and above.


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