• Introduction
• Main Features of the Broadband/ ADSL Service
• How to get Connection and Information
• Why BROADBAND/ ADSL from MTNL
• Requirements at your end
• Important communication
• Availability & Feasibility of Service
• List of ADSL2+ CPE Compatible Vendors
• MTNL Broadband /ADSL Internet Services Helpdesk
• Tariff
• Broadband subscription forms 
• Register Online
• Click here for technical details
• Connectivity Check (Hindi English)
• Click here to check download Volumes

• How to create E-Mail account for Broadband user
• How to change password of Broadband connection
• How to change password of E-Mail connection
• Download Broadband user guide(Word Format)
• Download Broadband user guide(PDF Format)
• Steps to Configure Broadband Dialer  
• Important Information
  1.Hindi 
  2.English
• Modem/CPE Configuration
  1. D-Link  2.Huawei  3.Utstar   4.TKD  5.WiFi 6.Advance WiFi  Help
• Download Drivers
  1.D-LINK 2.UT-300R2U 3.Huawei 4.TKD

 
Introduction

MTNL has launch broadband services under Brand name Tri Band. The services shall be provided on the existing copper infrastructure, initially Broadband Internet Service, other services such as VPN, multicasting, video conferencing, video-on-demand and broadcast application shall also be added in future.
Broadband service will be provided through the deployment of ADSL 2+ technology, a type of digital subscriber line(DSL).All Payments / Billing for the service will be included in the regular MTNL Telephone Bill. 

Subscription Type: Customer can select either Subscription Type Monthly or Annual. In case of Annual Subscription option the annual charges will be billed in the next Telephone bill after activation of Service. Annual charges will be billed thereafter every year in the Telephone bill of select month. However additional Usage Charges beyond Monthly free Data Download will be billed in monthly/Bi-monthly telephone bill on regular basis. 

Information for Existing ADSL Customers: For existing ADSL Internet Service Customers, who wish to switchover to new Broadband Internet Service Tariff Plans, the migration to New Broadband Plan is permitted w.e.f. 15th Feb. 2005. For migration please apply on plain paper and post to CO(ADSL), 4^th Fl Internet Unit Kidwai Bhawan or send on FAX No. 23359173.

Definition:

Broadband Internet Service - An ‘always-on’ data connection that is able to support interactive services including Internet access and has the capability of the minimum download speed of 256 kilo bits per second (kbps) to an individual  subscriber from the Point of Presence (POP) of the service provider intending to provide Broadband Internet service where multiple such individual Broadband connections are aggregated and the subscriber is able to access these interactive services including the Internet through this POP.  The interactive services will exclude any services for which a separate licence is specifically required, for example, real-time voice transmission, except to the extent that it is presently permitted under ISP licence with Internet Telephony.”  
Main Features of the Broadband/ ADSL Service

• High speed data download  for Broadband Internet data speed starts from 256 kbps to 2 Mbps 
• Simultaneous availability of Phone and Internet on the existing Telephone line ”Always on Internet”.
• No call charges for Internet access.
• ‘High on Value Low on Cost’ Service
• 24 Hours Help line and Technical support on phone.
• Easy registration on phone and web.
• Telephone will continue to work even in case of power failure at subscribers end.
• ‘Use now and pay later’ in telephone bill. It provides a means to bill  based on  Volume of data downloaded.
• It will provide Multicast Video Services, Video-on-demand etc  in future
• Can share Broadband connection to create own LAN network i.e. more than one PC can be connected.

How to get Connection and Information

• Call to MTNL call center “1500/22221500”. You will have to indicate the MTNL land line Telephone No on which Broadband Service is required and also have to indicate the CA No.
• Send a request through MTNL website at URL 
     http://delhi.mtnl.net.in/broadband.htm  
             or e-mail to  
     helpdesk.delhi@bol.net.in
• Alternatively can also visit MTNL designate Area Customer Service Centers/ Sanchar Haat of the concerned area and fill the Broadband/ADSL Connection Subscription Form.
• To apply for the services, no payments to be made at the time of booking.
• Based on your request an MTNL official/ MTNL DSA will come to your premises, get the form filled and signed. The form can also be downloaded from MTNL website URL http://delhi.mtnl.net.in/broadband.htm or can be collected from designated Customer Service Centers/ Sanchar Haat.
• MTNL will provide the Broadband services within 15 days of apply of broadband connection based on the technical feasibility. In case of non-availability of service in the particular area/ wire Centre/Telephone Exchange, waiting list will be maintained.
• The ADSL Modem/Router (CPE) will be installed by MTNL and the account will be opened.