General terms & conditions for service 
Particulars STP ATP
1. Disconnection Non payment of bill/request for surrender Non payment of bill/request for surrender
2. Reconnection On clearance of outstanding dues/reopening On clearance of outstanding dues/reopening
3. Safe custody Not applicable Not applicable
4. Provision of Telephone Not applicable Not applicable
5. Illegal usage Results in disconnection Results in disconnection
6. Free services Not applicable Not applicable
7. QOS NIL NIL
8. Conditions for entry/exit with regard to tariff packages
- Service providers
- Customers
NIL NIL
9. Any other NIL NIL

NOTE:
It has been decided that henceforth the Security Deposit of Rs 10,000/- per NTU shall not be insisted upon from the old subscriber who are migrating to leased circuits on MLLN as well as from the new customers. However , Insurance cover for NTUs should be there and the premium for the same should be recovered from the subscribers. An undertaking from the customer may be taken when the insurance policy is finalized that the subscriber is willing to pay the insurance premium as decided by MTNL.