Miscellaneous
Services
Autocom Service
Just send in your request on fax number '1661' along
with your fax number and get all non priced application
forms on fax 1000 hrs to 1700 hrs.
Changed Number
Announcement Service Using IVRS
Available 24 hours. With this system dial 1951 (for
Hindi) or 1952 (for English) for Automatic Changed
Number Announcement Service.
STD/ISD Information
Service
Dial 182 (Non-metered service) for getting details
like code, meter pulse rate and stations of STD/ISD,
etc. This is a round-the-clock service.
Local Assistance
Service
Just Dial 199 for local assistance.
Trunk Demand Service
Now you can access Trunk Demand Service by dialing code 1567.
ISDN PCO
MTNL has set up ISDN PCO at Multi Media Centre,
Eastern Court, Janpath to enable our esteemed customers
to avail Video Conferencing facility and high speed data
transmission @Rs. 1.31 per unit call.
Internet PCO
The Customers can surf the net at the Internet PCOs
located at area Customer Service Centres by paying Rs.
30/- for 15 minutes, Rs. 50/- for 30 minutes, Rs. 90/- for
60 minutes and Rs. 25/- for every 15 minutes there of.
Telephone Billing
Assistance
1600110xxx where xxx is the first three digits of the telephone number whose billing information is required
.
Voluntary
Deposit Scheme(VDS)
Under this scheme the customer may make an
advance deposit to MTNL based on his/her average billing and this deposit will be
adjusted in the future telephone bills. The deposit made will earn an
attractive interest of 12% per annum. Bills will continue to be sent to the
customers every two months indicating the adjustment and the balance of
deposit available.
Procedure
Open an account with us by filling a form (available
free) at area CSC and deposit the same with Rs. 1500/-
by cheque /cash/DD. Add to your choice multiples balance
for adjustment of two monthly bills. For details, please
contact the Chief Account Officer (TRA) of your
Concerned area.
Electronic
Clearing Scheme (ECS)
This scheme offers customers the facility of
paying telephone bills through their bank account. Only mandate is required
from the customer to MTNL for debiting their bank account. Mandate can be
given by applying on the prescribed application form (available free of cost
from CSCs) to the Chief Account Officer (BSO) Khurshid Lal Bhawan, Janpath, New
Delhi- 110050.
Bi-monthly telephone bills will be continued to be sent to the customer for
information and will contain the message that the customer is an ECS customer.
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