How to use Voice Mail Service?
To divert the calls to your voice mailbox dial *114111
and press .
All the Incoming calls will be diverted to your
voice mailbox. To cancel the call diversion to
voice mail dial *115.
To retrieve messages from your voicemail Dial
*222 and press from
your GARUDA Mobile/Fixed Wireless and follow the
System will give you following main menu
listen dial 1
(Use this option to listen all the incoming Voice
To Send dial
(Use this option to send voicemail messages to any
number. The number should be entered as 0
followed by DN followed by #). For
example, if you wish to send voice mail message to
22221502 then dial 022221502#)
modify dial 3.
(Use this option to modify settings of your voice
this menu you will get following sub menus:-
Mailing list dial 3 (Use this option to
modify/add/delete your mailing list)
Under this menu you will get following sub
To modify dial 1
To create dial 2
Delete dial 3
Setup dial 4
this menu you will get following sub menus:-
Greeting dial 1 (Use this option to record/edit
Voice signature dial 2
Password dial 4 (Use this option to add password
to your voice mail box, so that anybody else may
not access your messages)
help dial 8 (Use
this option to get assistance regarding voicemail
Q. How to get Duplicate
Ans. Duplicate Bills indicating the bill
amount and complete usage details can be obtained
from the nearest Sanchar Haat. Details of the
outstanding bills can also be known by calling
1502 (from MTNL Network) / 22221502 (from other
Networks). The Duplicate bills of previous three
months may also be downloaded from MTNL website http://mtnldelhi.in
and clicking the New CDMA bills link.
What is the payment procedure for the bills?
bills should be paid by customers before the
"due date", (generally 25th
or 26th day of the month), in cash at
MTNL's NCR counters or by Cheque in favour of �MTNL-
New Garuda� payable at Delhi. The subscribers
Account number, Garuda number and Contact number
should be written at the back of the Cheque.
The bills may be paid within two weeks of due date
with surcharge to avoid Suspension of services.
What to do if I did not receive printed bills? OR
How to get billing address changed?
Ans. Verify from our Customer Care Executive (CCE)
that billing has taken place and your billing
Address is right in our billing system, by calling
at 1502/22221502. If address is wrong visit
the nearest Sanchaar Haat with copy of address
proof and written request of address change.
What to do if I am not satisfied with billing? OR
How to get resolve excess billing
Ans. Though utmost care
is taken at our end in billing and MTNL uses
automated and state-of-the-art system for billing.
And hence the chances of excess billing are
negligible.Still, we are obliged to
assist our customers in clearing their doubts
w.r.t billing. You may call our Helpdesk at 1502/22221502
and know specific details of your bill.If you
still have any doubts with respect to billing you
may lodge Trouble Ticket of Excess billing, which
will be looked after by our officers [SDE(MRC) and
AO(TR)] and responded at the earliest.
Can I transfer my Garuda Mobile/Fixed Wireless
connection transferred in the name of Third Party?
Ans. No, Third Party
transfer is not possible in Garuda.
How can I get my Tariff Package Changed?
Ans. MTNL offers a
number of attractive Tariff Packages both in
Mobile and Fixed Wireless(FWP/FWT), so that the
customer has wider choice. Thus, you can choose
the Tariff Package you desire and call 1502(from
(from other Network) for getting your Tariff
Package Changed. Our Customer Care Executive (CCE)
will book your request for Tariff Package Change
in the system and will give you the Ticket number.
Your new tariff package will come in force from
next billing cycle (i.e. 1st of next
month). You can confirm that change has actually
taken place by calling 1502/22221502 on 2nd
of the next month.
What to do in case my payment of bill is not
updated in MTNL�s billing system?
It is advised that the
customer should generally check the status of
payment made by them, 2-3 hours after making the
payment in cash at NCR Counter and 2-3 working
days after making the payment through cheque.In
case the payment is not updated you may book at
Trouble Ticket with Garuda Helpdesk 1502/22221502.
This will be responded by our AO(TR)CDMA at the
earliest.If urgent you may as well walk in to O/o
AO (NCR) of the place where you made payment and
get your services restored by showing original
proof of payment.
How to get refund of security?
Ans. The security
(Local/STD/ISD whatsoever) deposited by the
subscriber is refunded/settled in the Final
bill sent to subscriber after the
disconnection. The Final
bill is generally generated on the last day of
the month in which the disconnection took place.
And the cheque of refunded security is dispatched
the subsequent month.
What to do for Activation or Disconnection of STD
Go to your Area Sanchar Haat alongwith one
application, self attested last paid Garuda bills
copy & Photocopy of Identity proof
along with original OR Photocopy of
Identity proof attested by Gazetted officer. You
will be required to make payment of Rs. 1000/- for
STD and Rs. 4000/- for STD+ISD.