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Customer
Care |
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FAQs
- COMMUNICATION
PLUS SERVICE |
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Phone Plus Services
(a) Free of Charge
1) Call Alert (Call waiting)
The Facility lets you receive another call on your
telephone even when you are already in conversation. You
are alerted by short duration pip-pip tones when you are
busy talking, indicating that another call is waiting
for you, providing you have activated this facility. You
can talk to any one of the parties keeping the other
waiting. Complete secrecy between the two callers is
maintained.
2) Wake -up / Reminder call
This facility enables you to get reminder/ wake up calls
at a pre- determined time.
3) Dynamic STD/ISD Control :
This facility provides you total control over all your
outgoing calls. You can yourself lock / unlock your STD
/ ISD on your telephone using a four digit secret code.
Since locking is done electronically and secret code is
known only to you, it provides full safeguard against
misuse by others. This service is available in all
electronic exchanges. .
(b) PAID SERVICE at a nominal charge of Rs. 20/-
per service per month. Apply at divisional Customer
Service Centre on a plain paper.
1. Hotline :
This facility providing you an instant connection to any
one pre- determined number chosen by you.
2. Call Forwarding / Transfer :
This facility allows you to transfer incoming calls on
you telephone to any other telephone to any other
telephone number chosen by you. Thus you can move out
and yet not miss any important call.
3. Abbreviated Dialing :
This facility is ideal for converting most frequently
dialed local/ STD /ISD numbers into 1 or 2 digits. A
maximum of 20 numbers can be programmed into abbreviated
numbers.
Note : For details contact your divisional
Service Centre and in case of difficulty (After
provisional of services) contact DE (Indoor) of your
exchange.
Integrated
Service Digital Network (ISDN)
Integrated Service Digital Network (ISDN) as the name
implies, is a state of the art Public Switched digital
network. On a telephone line form this network,
subscribers can send receive in digital form voice, data
or image or a combination thereof from their premises.
Advantages of an ISDN Line :
Video conferencing @ 128/384 kbps.
High speed data transmission @ 128 kbps.
High quality noise-less speech, as the signals are
digital from the premises
G4 fax service @ 64 kbps with transmission time reduced
to one-sixth and hence corresponding reduction in call
charges.
Two independent simultaneous calls on the same
Salient tariff:
Registration charges - Rs. 3,000/- Monthly rental for
access- Rs1,000/- Minimum usage charges - Rs. 5,000/-
per month with no free calls
How to apply :
Apply on a prescribed application form available (for
Rs. 10/-) at area Customer Service Centre located at
Ground Floor, Khurshid Lal Bhawan , New Delhi- 110050
Telephone: 23722123.
Whom to contact : in case of any difficulty, please
contact Commercial Officer (ISDN), 576, Khurshid Lal
Bhawan, New Delhi -110050, Telephone : 23722123
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