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Customer
Care |
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FAQs
- BASIC SERVICES |
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How and where do I apply for a new telephone connection?
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You can apply at your
area Customer Service Centre (CSC)/Sanchar Haat on a prescribed
application form .The
registration fee of Rs.500/- in the form of Cash/DD/Pay order / Crossed
Cheques in favour of MTNL, Delhi.
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What are the different categories
under which I can get a telephone connection?
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| Sl.
No. |
Category |
Security
Deposit(Rs.) |
Rent
/ months(Rs) |
Inst.
Charges(Rs.) |
| 1. |
Non
- OYT General |
3,000 |
250 |
500 |
| 2. |
Non
- OYT Special |
3,000 |
250 |
500 |
| 3. |
Non
- OYT-SS |
3,000 |
250 |
500 |
| 4. |
Non-
- OYT -SWS |
3,000 |
125 |
NIL |
| 5. |
Non
- OYT -SE (MTNL/DOT) |
NIL |
NIL |
NIL |
| 6. |
Senior
citizen |
3000 |
187.50 |
375 |
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NOTE :-
- This
is as per present tariff structure.
- A
rebate of Rs. 250/- is given if subscriber
provides his own internal fitting and own
telephone instrument.
- Details
are available at area Customer Service Centres/Sanchar
Haat.
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What are the eligibility conditions for
registration under different categories?
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A: The
various eligibility conditions for the categories stated
are tabulated below:
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| Sl.No. |
Category |
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| 1. |
Non
- OYT General |
Open
to all. |
| 2. |
Non
- OYT Special |
Medical
Professionals, Press Public Instructions. Small
Scale Industries, Eminent Persons, Govt. Schools
and Colleges, Blind Persons, Gallantry Award
Winners in three services, War Windows, Disabled
Soldiers, Hajj committee, Advocates having
minimum 5 years standing at the Bar, income tax
assessee for past 2 years and Judicial Officers
of all the courts. |
| 3. |
Non
- OYT-SS |
Foreign
Missions, Embassies, UN Organization, MPs, MLAs,
Municipal Councilors, Distinguished Persons,
Senior Retired Officers of Central of Central
and State Governments, Director Generals of
Government, Research Council, Directors of
National Laboratories, Vice Chancellors of
Universities (on retirement, retired MTNL /Dot
Employees. |
| 4. |
Non-
- OYT -SWS |
Freedom
Fighters and window of freedom fighters. |
| 5. |
Non
- OYT - SE (MTNL/DOT) |
Serving
employees of MTNL/Dot. |
| 6. |
Senior
citizen |
Open
for all age of 65 years and above. |
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Details are
available at area Customer Service Centres.
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