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Customer
Care |
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CUSTOMER
SERVICE CENTRE |
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Area
Customer
Service Centre
Commercial
officer of Area
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Inter
exchange and all India shifts of
telephones
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Transfer/change
of name
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Disconnection/reconnection
under safe custody beyond 90 days
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Adjustment/refund
of temporary/casual connections
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Restoration
of telephones close under non-payment
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Change
in name/address/category subsequent to
registration but before release of
connections
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Cancellation
of registration
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At
NCR Counter
- Issue
of duplicate bills and split up bills
- Payment
of bills
- Excess
metering and other bill complaints
- Internet
PCOs
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At
Sanchar Haat
- Sale
of VCC cards
- Sale
of CD ROM directory
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Sub
Area Customer Service Centre
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- Local
shift
- Disconnection
under safe custody uptil 90 days
- Payment
of bills
- Sale
of forms for new telephone connection
- Sale
of VCC Cards (At Sanchar Haat)
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Divisional
Customer Service Centres
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- STD/ISD
provision/disconnection. Phone plus
facilities/dynamic control facility, telephone
instrument, accessories
- Disconnection/reconnection
under safe custody uptil 90 days
- Local
shifts of telephones
- Change
of address for installation of telephone after
issue OB within the same exchange area and
provision of hunting facility.
- Sale
of VCC cards
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