Service Management System (CSMS)
A fully computerised single window facility for
all telephone related work, covering from
Registration of new phones to Billing Services
and fault repair services.
There won't be any need to go different counters
for different services. This service is now
available for subscribers of South-1 South-II,
West-II, Central and Trans Yamuna area
exchanges. Soon it will be made available in
Right Faulty Phones
booking of complaint 198/2198
If your telephone goes faulty, register your
complaint on 198 (if dialing from the same
exchange of the fault number) or xx21198/xxx2198
(if dialing for some other exchange). xx/xxx
indicates the two /three digit code of exchange
for which the complaint is booked.
Helpdesks for Value Added Services:
1) Internet Helpdesk - 1504/22221504,1600111172
2) Answering Machine Services Helpdesk Services
3) Intelligent Network - 1600111111
When you dial 197, the operator will provide
updated directory information.
Directory Information Service
To know the telephone numbers of subscribers of
Mumbai, Chennai, Calcutta, Bangalore, Ahmedabad
and Hyderabad, Dial 23322183,
23325183,23328183,23326183, 23736183 and
Dial up Service
All computer owners with modem facility who
are also subscribers of MTNL can have all the
latest directory information of their computers
buy dialing 23737878. Time saving and convenient
indeed. This is a round-the-clock service.
Service for I-Net Subscribers
All I-NET subscribers can dial 404311017197
and access in line directory inquiry service
MTNL's telephone directory is now available
in CDs for sale. These are available with area
CSCs at a price of Rs. 50/- each.